Payment and Refund Policy

This policy was last updated on 18 September 2026.

Scope of the Policy and Covered Products or Services

This Payment and Refund Policy applies to all purchases of Course A, the premium media production guide offered by premiumnuvo. The guide encompasses detailed instruction on polished studio setup, camera planning, lighting design, sound checks and professional workflows. It is delivered exclusively as digital content including video modules, downloadable resources and interactive elements. The policy governs transactions made through the commercial website and explains the rights and obligations of purchasers in the United Kingdom under applicable consumer law.

Prices, Currencies, Taxes and Additional Charges

All prices for Course A are displayed in British pounds sterling. The listed price includes value added tax at the prevailing rate. No hidden fees apply to the base purchase; however, any optional add-on materials or extended access periods will be clearly itemised before checkout. Currency conversion charges may be levied by the purchaser’s card issuer if payment is made from outside the United Kingdom, but premiumnuvo does not impose additional conversion fees.

Accepted Payment Methods, Authorisation and Security

Payment may be made by major credit and debit cards. All transactions are processed through secure third-party payment gateways that comply with current industry standards. Payment is authorised at the time of order placement. premiumnuvo does not store card details on its systems. Authorisation confirms sufficient funds and validates the card; once authorised the amount is held until the transaction is completed or cancelled.

Order Confirmation and Contract Formation

Upon successful payment an order confirmation email is sent to the address provided by the purchaser. The contract is formed when the confirmation email is dispatched. This confirmation contains details of the purchase, access instructions and a copy of this policy. No contract exists until payment is successfully authorised and confirmation issued.

Cancellation Rights and Applicable Periods

Under UK consumer law purchasers have a fourteen-day cooling-off period from the date of contract formation. Because Course A consists of digital content, the right to cancel is lost once download or streaming access begins, provided the purchaser has given prior express consent to immediate performance and acknowledged that the cancellation right will be lost. If access has not commenced the full amount may be cancelled within the fourteen-day window.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available only where the purchaser has not commenced access to the digital content and the request falls within the fourteen-day period. Once streaming or download has started no refund is granted except in cases of proven technical fault preventing access. Promotional or discounted purchases remain subject to the same rules. Partial refunds are not provided for unused portions of access time.

Step-by-Step Procedure to Request a Refund

To request a refund the purchaser must submit a written request via the contact form on the website or by emailing [email protected]. The request must include the order number, date of purchase, registered email address and a brief statement of the reason. Requests received without these details will be returned for completion. Refunds will not be considered via telephone or social media channels.

Inspection, Approval, Rejection and Notification of the Refund Decision

Each request is reviewed within five working days of receipt. premiumnuvo examines whether access has been initiated and whether the request complies with the fourteen-day period. The purchaser is notified of approval or rejection by email. If rejected the email states the precise reason, such as prior access or expiry of the cooling-off period.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are returned to the original payment method. Processing by the payment provider typically takes between five and ten working days, although some card issuers may require up to fourteen days. The purchaser receives confirmation once the refund has been issued. No refund is provided in cash or by alternative methods unless the original payment method is unavailable.

Special Rules for Digital Content and Promotional Offers

Because Course A is digital content, the statutory right to cancel ends immediately upon commencement of access. Purchasers are asked to confirm this understanding before the first module is unlocked. Promotional bundles that include additional digital resources follow identical rules; no separate refund applies to individual components once any part of the bundle has been accessed.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments are notified immediately and the order is not processed until successful authorisation. Duplicate charges are investigated upon notification to [email protected] and any excess amount is refunded promptly. Chargebacks are treated as refund requests and investigated; unjustified chargebacks may result in restricted future access. Suspected fraudulent activity leads to immediate order suspension pending verification.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects the purchaser’s statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or UK GDPR and the Data Protection Act 2018. These rights cannot be excluded or limited by contract. If any provision of this policy conflicts with mandatory law the statutory provision prevails.

Contact Route, Policy Changes and Final Provisions

Questions regarding this policy should be directed to [email protected] or through the contact form. premiumnuvo may update the policy to reflect legislative changes or operational adjustments. The version in force at the time of purchase governs each transaction. The registered address for correspondence is 1 Dollis Mews, Finchley Central, London, N3 1HH, United Kingdom. Company Registration Number: 13572718 | VAT Number: GB464852660 | Registered in England and Wales | Private Limited Company